Asking questions and then practicing poor listening skills is a very bad idea. If you're not willing to sharpen your listening skills, you'd be better off not asking questions at all.
A word of caution: One of the ground rules of good questioning is that when a question is asked and an answer is given, the questioner does not (and often should not) respond. Given an answer, you should simply acknowledge the information, clarify any ambiguities, and assure the answerer that their opinion is valuable and will be considered.
"Thank you for bringing this to my attention. As I understand it, your situation is [restate the problem].You have my word that I will look into this matter and will get back to you with a resolution. Please know that I appreciate your efforts to make our organization better.”
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